Hi Kristopher,
My name is Lei, and I'm a member of the Trade Customer Experience team. I just wanted to reach out and personally thank you for taking the time to share your feedback on Ethiopia Kochere from Atomic. I'm sorry to hear this coffee was such a disappointment, but I can certainly help!
First things first, could you also give this coffee a negative rating on the Past Deliveries page? That would be a huge help as the negative rating will ensure you never get matched with that coffee again, and we'll use your rating to help refine future matches so they're more to your taste.
Based on your feedback, I think we've got you well-sorted in the right taste collection, so I won’t make any changes to your taste preferences just yet.
That said, it's always disappointing to hear we sent you a coffee you didn't enjoy. As an apology, I've gathered some personal recommendations for Light Roast Ethiopian coffees that are truly fruit-forward!
Ethiopia Worka Sakaro Anaerobic from Red Rooster
Ethiopia Gigesa from Dune
Space Cowboy from Sightseer
If any of these sound good to you, let me know, and I'll order a replacement right away!
We're here to help, so please don't hesitate to follow up with any additional questions or concerns you may have!
Best,